Terms

Terms of use

Last updated: 2026-10-16

These terms govern your use of the Log App app for iOS and Android and of the website logapp.co, both provided by hechenbros, Switzerland (“we”). By installing or using the app or the website you accept them. If you do not agree, do not use the service.

1. The service

Log App lets you keep personal logs with your own variables, goals and reminders, optionally synced to an account, with an optional AI-generated summary of a log. The app is free today; a paid premium tier is planned (section 3). You can use the app as a guest, in which case your data exists only on your device and you are responsible for backing it up (a device backup, an export to CSV, or creating an account). We may add, change or remove features; where a change materially reduces what a paid subscription includes, you may cancel it.

2. Account

To create an account you must be at least 13 years old, and at least 16 (or the age of digital consent in your country) if you live in the EU/EEA. Keep your sign-in details to yourself; you are responsible for what happens under your account. You can delete your account at any time in the app’s settings; see the privacy policy for what that removes.

3. Premium subscriptions

There is nothing to buy in the app today. Subscriptions are not switched on, the app offers no purchase, and every feature is included for everyone while that is the case. The rest of this section applies once premium goes on sale; we change the “Last updated” date when it does.

  • Purchase through the store. Premium is sold as an auto-renewing subscription through Apple’s App Store (or Google Play on Android). The price, currency, billing period and any free trial are shown in the store before you confirm the purchase; the store’s price applies.
  • Auto-renewal. The subscription renews automatically for the same period unless you cancel it at least 24 hours before the end of the current period. Your Apple ID (or Google) account is charged for the renewal within 24 hours before the current period ends.
  • Cancelling. You manage and cancel the subscription in your Apple ID settings (Settings → your name → Subscriptions on iOS) or in Google Play. Deleting the app does not cancel it. After cancelling, premium stays active until the end of the paid period.
  • Refunds. Payments are processed by Apple or Google, not by us, so we cannot issue refunds. Refund requests go to Apple (reportaproblem.apple.com) or Google under their terms.
  • Restoring. Use “Restore purchases” in the app after reinstalling or switching devices with the same Apple ID or Google account.
  • Free tier. The free tier includes a limited number of AI analyses per month and a limited number of attachments; the current limits are shown in the app and may change.

4. Your content

Everything you log belongs to you. You grant us only the licence needed to store, sync, display and, at your request, analyse it so the service works. You are responsible for the content you enter and for keeping it lawful and free of other people’s rights.

5. Acceptable use

You agree not to:

  • use the service for anything unlawful or to store content that infringes others’ rights;
  • interfere with the service, circumvent its limits or security, or overload our server functions, including the roadmap voting and suggestion endpoints, by automated means;
  • reverse-engineer, copy or resell the app except where the law expressly allows it;
  • submit abusive, deceptive or spam content to the roadmap.

We may suspend or terminate accounts that breach these rules.

Reporting content and contact point. Suggestions on the public roadmap are reviewed by us before they appear there. If you find content on the roadmap that you think is unlawful or breaks these rules, write to hello@hechenbros.com with a link to it and the reason. We review every report, remove content that is unlawful or breaks these rules, and, where we have a way to reach them, tell the person who submitted it why. The same address is our single point of contact for users and authorities under the EU Digital Services Act; you can write to us in English or German.

6. No medical or professional advice

Log App is a tool for keeping personal records and looking at statistics about them. Neither the app, nor the templates and guides, nor the AI analysis constitute medical, health, psychological, nutritional, financial, legal or any other professional advice, and none of it is a diagnosis. The AI analysis is generated automatically from your entries and can be wrong; it is sent to our AI provider only after you allow it in the app and only when you ask for it. Nobody reviews an analysis before you see it, so check anything that matters against your own entries. Always consult a qualified professional for decisions about your health or safety, and never rely on the app in an emergency.

7. Availability

We provide the service “as is” and “as available”. We aim for reliable operation but do not guarantee that the app, the sync, the AI analysis or the website will be available without interruption or error, or that they meet your particular needs. Third-party services we rely on (app stores, Firebase, Anthropic, Google, RevenueCat) may be unavailable outside our control.

8. Liability

To the extent permitted by law, we are liable only for damage caused intentionally or by gross negligence. This limitation does not apply to injury to life, body or health. Liability for slight negligence, for indirect or consequential damage, for lost profits and for data loss that a reasonable backup would have prevented is excluded. Our liability for our auxiliary persons is excluded to the extent permitted by Art. 101 of the Swiss Code of Obligations. Nothing in these terms limits liability that cannot be limited by law, including under mandatory consumer protection rules of the country you live in.

9. Intellectual property

The app, the website, their design, code, texts and images are owned by hechenbros or its licensors and are protected by copyright and trademark law. Apple, the Apple logo, iPhone and App Store are trademarks of Apple Inc. Google Play is a trademark of Google LLC.

10. Apple

If you use the iOS app, note that these terms are between you and us, not Apple. Apple has no obligation to provide maintenance or support for the app and is not responsible for any claims relating to it. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you.

11. Changes to these terms

We may update these terms. The “Last updated” date at the top shows the current version; for material changes we inform you in the app or by email before they take effect. If you keep using the service after that, the new terms apply. Changelog: 2026-10-16 the app is free today and premium is planned (section 1); reporting content on the roadmap and the contact point under the EU Digital Services Act (section 5); nobody reviews an AI analysis (section 6); no limitation for injury to life, body or health (section 8); the consumer protection of your country of residence and your own courts (section 12); 2026-09-24 section 3 says that subscriptions are not switched on yet and everything is included until they are; 2026-09-14 first version.

12. Governing law and jurisdiction

These terms are governed by Swiss law, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. If you use the service as a consumer, this choice of law does not take away the protection of the mandatory consumer law of the country where you live. The place of jurisdiction is St. Gallen, Switzerland. If you are a consumer, you can also bring proceedings at the courts of your place of residence, and wherever mandatory law gives you a different forum, that forum applies.

Contact

hechenbros
Klemens Hechenberger, Ländernachstrasse 27, 9435 Heerbrugg, Switzerland
Lukas Hechenberger, Hintergasse 5, 7204 Untervaz, Switzerland
UID CHE-168.518.196
Email: hello@hechenbros.com (privacy requests, legal)
App support: hello@hechenbros.com