Log App
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Support

Support

Stuck, found a bug, or missing a feature? Email hello@hechenbros.com and we answer within a few working days. Include your device, the app version and, for sync problems, the email address of your account. Never send your password.

Frequently asked questions

Do I need an account?

No. As a guest, everything you log stays on your phone and never leaves it. An account (email and password, or Sign in with Apple) syncs your logs to the cloud so you can restore them on a new device and use the AI analysis and place search. When you create an account, the logs you built as a guest are moved into it.

What does premium cost?

Nothing yet. There is nothing to buy in the app at the moment: no subscription is on sale, and every feature — including the AI analysis and place search — is included for everyone. When premium does go on sale it will be an auto-renewing subscription through the App Store (or Google Play), managed and cancelled in your Apple ID or Google Play settings rather than by us.

How do I delete my account and my data?

In the app open Settings → Delete account. You confirm with your password (or a fresh Apple sign-in), and the app deletes every log, entry, photo, sketch and voice note and then the account itself. This cannot be undone. If you cannot get into the app, email hello@hechenbros.com from the address you signed up with and we delete it for you. As a guest, deleting the app deletes your data, and “Reset all data” in the settings does the same without uninstalling.

Can I export my data?

Yes. Open Settings → Export data for every log at once, or use a log card’s “…” menu to export that one log. You get one CSV file per log, one row per entry (or one row per round for logs that use rounds), which you can share or save wherever you like. A spreadsheet comes back in the same way: open a log, pick “Import entries”, choose the file and map the columns. Example entries are left out of an export, and photos, sketches and voice notes are not part of a CSV file.

How do reminders work?

Each log can have its own reminder (daily, on chosen weekdays, or every few days) set in the log’s settings. Reminders are scheduled locally on your device, so they need the system notification permission but no internet connection and no account. Optional smart nudges warn you when a streak is about to break or when you have not logged for a while; both are off by default and can be switched off per log.

Where is my data stored and who can see it?

Guest data: only on your device. Account data: in Firebase (Google) under your user ID, readable only through your signed-in session. The AI analysis sends a text summary of one log to Anthropic when you ask for it, and only after you have allowed it in the app; nothing else leaves the app. The full picture is in the privacy policy.

Which languages does the app support?

English and German. The app follows your device language; you can override it in the settings.

Roadmap and feature requests

Everything we are considering is on the public roadmap. Upvote what you want first, or suggest a feature of your own; no account needed.

Privacy and legal

What the app stores and where is explained in the privacy policy; the rules for using it are in the terms of use. Privacy requests (access, deletion, export) go to hello@hechenbros.com.

Contact

hechenbros
Klemens Hechenberger, Ländernachstrasse 27, 9435 Heerbrugg, Switzerland
Lukas Hechenberger, Hintergasse 5, 7204 Untervaz, Switzerland
UID CHE-168.518.196
Email: hello@hechenbros.com (privacy requests, legal)
App support: hello@hechenbros.com

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